Careers

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Role Description:

The Operations Intern provides second level technical support to the Service Desk Technicians, Quality Assurance, Solution Delivery. He/She facilitates the initial assessment, research, and resolution of basic to complex incidents and requests regarding the use of application software products and/or infrastructure components and its delivery to clients. Furthermore, the Intern assist the core functions of Operations in its delivery of solutions to clients.

Key Responsibilities:

  • Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
  • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
  • Ensures the end-to-end customer experience and provides a single point-of-contact for the customer
  • Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution
  • Works with Network engineers in designing, and deploying network systems to client’s site.
  • Assists in troubleshooting network systems in client’s sites.
  • Assists in ensuring that machines and equipment’s used for rendering solutions to clients are in perfect conditions.
  • Liaises with solution delivery in ensuring that clients’ needs are met timely and qualitatively
  • Assists quality assurance in ensuring effective deployment of solution to clients.

Education & Experience:

  • Undergraduates of higher institutions. A degree is not always necessary, though graduates (particularly those with relevant qualifications) may be preferred.
  • Prior work experience gained in any position involving working with teams or analytical skills is advantageous.

Skills:

Job Specific Skills
    As well as an up-to-date technical knowledge-base, an Intern should be able to explain complex information in simple, clear terms to a non-IT personnel, he/she should possess;
  • Good proficiency and navigation skills around a PC - also now including the internet
  • Good telephone manner with a clear speaking voice
  • Good communication skills and the ability to build rapport with the customer
  • Must be a good team player
  • Good analytical and problem solving skills
  • Good accurate record keeping
  • Excellent communication skills and telephone manner.
  • Excellent organizational skills

General Skills:

  • Candidate must be organized and analytical, adept at working in a team environment.
  • Great interpersonal and customer care skills are a must

Job Detail:

  • Job Location: Enugu
  • Employment Status: Permanent

Applications are closed

Role Description:

Software Development Intern is someone who is responsible for contributing to software design and software development. He/She collaborates with other team members in creating secure and reliable software solutions. As a software development intern, you will gain first-hand experience working on Lloydant’s software platform to enhance the user experience. You will also have the opportunity to work alongside experienced software developers to gain invaluable insights on how to build a scalable and high performance software platform. Interns with outstanding performance will be invited for a full-time position at Lloydant.

Key Responsibilities:

  • Developing applications (coding, programming)
  • Debugging and testing code
  • Documenting and testing new software applications
  • Researching, investigating and fixing a wide range of technical issues
  • Collaborating with senior leaders
  • Approaching problems and creating solutions
  • Proactively learning about new technologies
  • Document and test new software applications
  • Assess new application ideas
  • Research competitor offerings
  • Develop applications (coding, programming)
  • Interview beta testers

Education & Experience:

  • An undergraduate in any higher institution or a graduate of any discipline.
  • Excellent analytical and mathematics skills
  • Ability to work in teams

Skills:

  • Experience with various programming languages
  • Strong communication and presentation skills
  • Self-motivated and results-oriented
  • Ability to interact with cross-functional teams
  • Strong problem-solving abilities
  • Highly developed analytical and organizational skills
  • Ability to work in a fast-paced environment

Benefits:

  • Practical experience with a wide variety of software engineering tasks
  • Collaborating hand-in-hand with skilled teams of software engineers
  • Shadowing, mentoring, and training opportunities with seasoned professionals
  • Opportunity to participate in networking events and company meetings
  • Flexible schedule for students
  • Compensation available

Job Detail:

  • Job Location: Enugu
  • Employment Status: Permanent

Applications are closed

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